Resident Car Care Terms and Conditions

These terms are between you (the resident) and Noire Select Detailing, an assumed name of Grandmaster Finance LLC, a Texas limited liability company ("Noire Select," "we," "us"). Resident Car Care is offered at your community through an agreement between your property and Noire Select.

The program

Resident Car Care is on-site vehicle cleaning at your community. Your property decides whether it's optional or included with your lease, and how it's billed. Billing questions go to your leasing office.

Eligibility

You must be a current resident at a participating community, at least 18 years old, and authorized to let us clean the vehicle on your account.

What's included

Each monthly service cycle includes one standard cleaning unless your property's program says otherwise. Unused cleanings don't roll over. A standard cleaning covers normal maintenance: exterior wash, wheels and tires, glass, interior vacuum, wipe-down of hard interior surfaces, light trash removal and a final check. It isn't restoration detailing, paint correction, stain removal or odor treatment.

Booking and access

• Book an open time in the app.
• Park where your property's instructions say, and make the vehicle accessible as instructed.
• Remove valuables and anything you don't want moved before your appointment.
• If we can't find or access the vehicle, or it's unsafe to work on, we may mark the appointment missed. Whether that uses your cycle's cleaning follows your property's program rules.

Photos and condition

Our service team takes before-and-after photos of your vehicle, and close-ups of any existing damage or extra mess. These photos document condition and the work done.

Additional Cleanup

Heavy pet hair, sand, mud, excess trash, bulk items or unusually heavy debris may need extra time. We document it with photos. An Additional Cleanup charge may apply under your property's program, either pre-approved by level or approved by you first, depending on your property. You'll see the reason and the amount.

Unsafe items

We won't handle biohazards, sharps, weapons, or anything unsafe. We may stop the job and contact you or your property.

Weather and rescheduling

We may reschedule for weather, safety or operational reasons. We'll tell you and help you pick a new time.

Changes and cancellation

You can cancel a booking in the app up to two hours before it starts. Ending your participation follows your property's program and lease rules.

Our responsibility

We take care with every vehicle. If you believe something happened during a service, tell us within 48 hours with details and photos so we can look into it. We document vehicles before and after each service. Nothing in these terms limits responsibility that can't be limited by law.

Disputes

Contact us first. Most issues can be fixed quickly.

Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

Changes

We may update this document. We'll post the new version with its effective date. If a change is material, we'll tell you and, where required, ask you to accept it again before you continue.

Contact

Questions? Email us at the address on our Contact page or write to us at our mailing address.