Frequently Asked Questions

Resident Car Care is convenient on-site vehicle cleaning at participating apartment communities. Our service team cleans your car right where you live, so there's no driving to a car wash and no waiting room.

Your membership includes a scheduled vehicle cleaning during each monthly service cycle. Pick a time on your community's service day; an unused cleaning doesn't carry over to the next cycle.

At your apartment community, on its scheduled service day, in the parking area your community designates. No driving to a car wash and no waiting room.

Exterior wash, wheels and tires, interior vacuum, interior wipe-down, glass, light trash and debris removal, and a final clean finish. It's designed for routine upkeep, not restoration-level detailing.

Once your community activates your membership, you'll get an email to set up your account. Sign in, choose Schedule My Cleaning, and pick an open time on your community's service day.

No. The service team brings what it needs.

At participating communities offering the launch promotion, yes: your first month is $19.99, then $79.99/month thereafter. Your community will tell you whether the promotion is available.

$79.99/month, unless your community has set a different price. Any first-month promotion is always shown with the price that follows it.

Through your resident account with your apartment community, like other amenities. You won't enter a card on this site.

No problem. Your standard service covers normal maintenance cleaning. If your vehicle needs additional time for heavy sand, mud, pet hair, excess trash, bulk items or unusually heavy debris, our service team takes care of it, documents it with photos, and an additional cleaning upcharge applies. It's billed through your resident account and shown in your account.

That cycle's cleaning expires at the end of the month. A new one becomes available on the first of the next month.

Yes. You can cancel and choose a new time from your account up to two hours before your slot.

Ask your leasing office. Cancellation takes effect at the end of the current billing month, and any cleaning included for that month is still available until then.

Your membership ends with your move-out. Let your leasing office know and they'll stop the charge on your resident account.

Use the activation email from your community to set a password, then use Resident Login. You can reset your password anytime.

Your community offers Resident Car Care as an amenity. Residents add it to their resident account; your team activates them in the Property Portal; residents schedule their cleaning on your service day; Noire Select runs the service and sends a monthly reconciliation.

Through your existing resident ledger or rent portal. Your team adds the recurring amenity charge (and any one-time additional-cleanup upcharge) the same way you add other amenities.

No. Noire Select provides the service team and manages fulfillment, so there's nothing to staff or equip.

Residents book their own time slots on your community's service day. Noire Select manages capacity, crew assignment and day-of operations.

Each month the Property Portal shows active members, service status, any additional-cleanup charges and the amount due. Noire Select issues a reconciliation you can view, print and export.

Yes. Residents see your community's program name, logo, colors and support contact, including a branded sign-up page and branded emails.

Yes. Resident pricing can be configured per community. Property-specific economics are provided during partnership discussions.

We agree on a service day, set up your branded program and portal access, and give you a launch kit: announcement email, flyers, QR posters, a leasing script and move-in inserts.

Send a partnership inquiry from the Properties page and we'll follow up to talk through your community.